Apple iPhone & iPad
Use the latest available version of iOS or iPadOS supported by the app. Install application updates when they are offered through the Apple App Store.
LtcSw Pulse App Support
Official help and support for the LtcSw Pulse application on Apple iPhone and iPad, Android devices, and other supported platforms. Find answers to common questions, troubleshoot problems, request assistance, or submit a privacy or data-related inquiry.
About LtcSw Pulse
LtcSw Pulse is the mobile companion application for Leadership Training for Christ Southwest. It provides access to public convention information such as Home, Calendar, Study Material, and the LTCSW website. Participants with authorized accounts may also access secure, participant-specific features when those features are available.
Android
Use a currently supported Android version and keep Google Play services and the LtcSw Pulse application updated through Google Play when updates are available.
Troubleshooting
If the app is not loading correctly
- Confirm your device has an active internet connection.
- Close LtcSw Pulse completely and reopen it.
- Check the App Store or Google Play for an available update.
- Restart your device.
- If the problem continues, contact support below.
If you cannot sign in
- Confirm that you are entering your LtcSw Pulse username correctly.
- Passwords are case-sensitive and should be entered exactly as originally created.
- Confirm that your device has internet access.
- Do not repeatedly attempt passwords if you are unsure of them.
- Use the support form below for account assistance.
Before contacting support:
Please include your device type, operating system version, LtcSw Pulse version if known,
and a short description of what happened. Do not submit your password.
Frequently Asked Questions
What is LtcSw Pulse?
LtcSw Pulse is the official LTCSW mobile application for accessing convention information, calendars, study materials, website resources, and authorized participant features.
Do I need an account to use the app?
No. Public areas of the application are designed to be available without signing in. A user account is required only for secure features that are specific to an authorized participant or user.
Why can I see some pages without logging in?
Home, Calendar, Study Material, and links to the main LTCSW website are part of the public area of LtcSw Pulse. Secure participant information requires authentication.
Why can’t I log in?
Confirm your username and password carefully. Usernames are handled independently from participant email addresses, and passwords are case-sensitive. If you still cannot sign in, submit a Login / Account Help request below.
Can multiple participants use the same family email address?
Yes. Participant accounts may be associated with shared family contact information. Each LtcSw Pulse account uses its own username for authentication.
Where does the Calendar information come from?
Calendar and convention information is provided by Leadership Training for Christ Southwest. Availability and displayed information may change as convention details are updated.
Where do Study Materials come from?
Study Materials are official or approved LTCSW resources made available through the organization's website and shared resource system. Available categories and materials may change over time.
Why does the Website button open my browser?
The Website button intentionally opens the official LTCSW website in your device's default browser so you can access the complete website and any web-based resources.
Does LtcSw Pulse contain advertisements?
LtcSw Pulse is intended to support the ministry and convention activities of Leadership Training for Christ Southwest. If advertising or third-party commercial content is ever introduced, applicable store disclosures and privacy information will be updated.
Does the app make purchases or charge subscription fees?
LtcSw Pulse does not require an app-store subscription to access its standard convention support features. Any future paid feature would be disclosed before purchase.
What information does the app collect?
Public features may be used without a participant login. Secure features require information necessary to authenticate and associate an authorized user with the appropriate LTCSW participant data. Please review the organization's Privacy Policy for the most current description of collection, use, retention, and deletion practices.
Does LtcSw Pulse sell my personal information?
LTCSW does not operate LtcSw Pulse as a service for selling participant information. Please refer to the current Privacy Policy for complete information about data practices.
How do I request access to or correction of my information?
Select Privacy / Data Request in the support form below and explain what information you would like reviewed. LTCSW may need to verify your identity before making changes to protected participant information.
Can I create, change, or delete my account in the mobile app?
No. The Apple and Android applications do not provide account creation or deletion. Pulse accounts are established and managed separately through the Pulse website. Pulse is currently in internal development and testing, so the final public account-management URL is not yet available.
Does uninstalling the app affect my Pulse account?
No. Uninstalling the mobile application does not create, change, or delete the separately managed Pulse website account.
Can I report a bug or suggest a feature?
Yes. Use the support form below and select Bug Report or Feature Suggestion. Please include enough detail for the development team to understand the request.
Which devices are supported?
LtcSw Pulse is designed for supported Apple and Android devices. Compatibility may depend on the operating system version, device capabilities, and the minimum version required by the current app release.
What should I do if information in the app appears incorrect?
Submit a General Support or Bug Report request and identify the page, event, study material, schedule entry, or participant information that appears incorrect.
Privacy & User Data
Privacy questions, correction requests, applicable data-related requests, and questions about Pulse website account management may be submitted through the Support Request form. Please do not send passwords, payment information, government identification numbers, or other unnecessary sensitive information through this form.
Privacy Policy
The privacy policy applicable to LtcSw Pulse should explain the categories of information collected, how information is used or shared, how it is protected, and how retention and deletion are handled.
Children & Participants
LTCSW serves youth participants and families. Account and participant information should be handled only for authorized organizational and convention purposes and according to applicable privacy requirements and LTCSW policies.
Contact LtcSw Pulse Support
Support Contact
Leadership Training for Christ Southwest, Inc.
PO Box 3195, Gilbert, Arizona 85299, United States
Email: AppSupport@LtcSw.Org
Website: https://www.ltcsw.org/
Organization Contact Page: Contact LTCSW
What to include
- Your name and reply email address.
- Your device platform.
- Your username, if the request concerns an account.
- A clear description of the issue or request.
- Relevant error text or steps that reproduce a bug.
Never submit your password.
Support Request Form
App Store & Google Play Support Information
This page is the official public support resource for LtcSw Pulse and is intended to be used as the application's support website in Apple App Store Connect and as a support website resource for Google Play.
App-store billing, downloading, device account, Apple ID, Google Account, App Store, or Google Play service issues may also require assistance directly from Apple or Google.